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1.
Customer Satisfaction Measurement and Management: Using the Voice of the Customer - Earl Nau...
Customer Satisfaction Measurement and Management: Using the Voice of the Customer - Earl Nau... by Naumann, Earl, Giel, Kathleen ISBN: 9780538844390 List Price: $32.95
$59.87
2.
Customer Satisfaction Measurement and Management : Using the Voice of the Customer
Customer Satisfaction Measurement and Management : Using the Voice of the Customer by Earl Naumann, Kathleen Giel ISBN: 9780873894272 List Price: $40.75
$59.21